SHOPPING INFORMATION
Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at snchealthmedicos@gmail.com
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Shipping charges for your order will be calculated and displayed at the time of checkout.
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (Lucknow, New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
As the the inventory is refreshed at intervals, we would suggest that you add the product you want to purchase to your wish list and check in on it from time to time.
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.
We offer 3 delivery modes:
Standard Delivery: Delivered in 3-6 business days.
Express Delivery: Delivered in 1-2 business days.
Quick Pick: Order online & collect from store in 1-2 business days.
The delivery options available to you will depend on your PIN code, as well as the product you choose to buy.
When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.
When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.
Delivery charges, where applicable, will be added to your total at Checkout.
We always show you the estimated delivery date for all the items in your shopping bag. We advise you to place your order keeping in mind when they will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on SNC HEALTH MEDICO right now. But soon, maybe.
The Cash on Delivery payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.
To place an order, please follow these steps:
1. Select the product you want to buy and check availability and delivery options at your preferred PIN code.
2. Add products to your cart and then click on the Buy Now button.
3. If this is the first time you are shopping with us, add a delivery address; if you’ve shopped with us before, select a saved address.
4. Use a preferred payment mode and confirm the order.
PAYMENT INFORMATION
You can pay using your Netbanking account, credit and debit cards, or cash on delivery if applicable . You may also use the EMI option if applicable.
While making your purchase, select the Cash on Delivery payment option; you can then pay in cash when our logistics partner delivers your order to you. Please note that this option is only available at select PIN codes.
Your details, including your name, the card number and expiry date excluding your CVV number , are automatically saved the first time you make a purchase using your card. You will just need to enter your CVV pin to make purchases thereafter.
To remove your details, go to the Saved Cards section in My Account and delete your card information.
On rare occasions, there is a system delay in sending confirmation mails or SMSs. If you do not receive a confirmation from us within 10-15 minutes of placing the order, please – Contact us.
You can save any number of cards.
If you have typed an incorrect card number, name or expiry date, you can delete the card by visiting the Saved Cards section in My Account.
The Save Card feature lets you view the details of credit/debit cards you have saved to your SNC HEALTH MEDICO’S account. This helps you complete transactions in a quick and easy way.
This means that SNC HEALTH MEDICO did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, amount will be reversed in your account or card automatically. The amount refunded with reflect in your account within 3-4 working days.
Payment Timeouts happen in case we’re unable to get a confirmation of the payment from your bank. In such cases, any amount deducted from your bank account or card is automatically refunded. The amount refunded with reflect in your account within 3-4 working days.
All credit debit card payments on SNC Health Medico are processed through secure and trusted payment gateways managed by leading banks.
We only store the card number, card holder’s name and the card’s expiry date. We do not store the card’s CVV number or 3D Secure password.
Unfortunately not. The Cash on Delivery option is restricted by factors such as the delivery PIN code, type of product being purchased etc. You can check if this payment option is available to you at Checkout.
Yes, you can use your debit/credit card or Netbanking to pay for your purchases on the app, as well as the website and mobile site.
You will receive your 3D Secure password by registering your credit/debit card on your bank’s website.
1 – Once you select the product of your interest and progress on to the payment page, select UPI as payment option.
2 – Enter your registered UPI ID.
3 – Verify your UPI ID and proceed to pay now.
4 – You will receive a notification for the chosen UPI app.
5 – Open UPI app and check for the payment request from SNC HEALTH MEDICO.
6 – Authorize your payment request and enter mobile pin or one-time-password . It’s simpler, faster, and still as safe.
Your UPI app will prompt you to re-enter the correct UPI-PIN. The maximum number of tries allowed, depends on your bank. Please check with your bank for details.
You will need to re-generate new PIN using your debit card details last six digit of debit card & Expiry date in your UPI app.
UPI transaction can fail due to multiple reasons most likely due to connectivity issues to the banking system, incorrect Payment Address entered or wrong UPI PIN entry. If your transaction fails, please try again with different payment method available on SNC HEALTH MEDICO site.
Once you complete a transaction, you should see a success status on your UPI app like BHIM, PhonePe etc. and receive an SMS from your bank. In some cases due to operator issues it can take longer time. In case you have not received your confirmation within an hour please contact our customer support.
UPI provides real time reversals for declines and amount would be usually transferred back to your account immediately, if you haven’t received the refund please contact your UPI service provider.
No, once the payment is initiated, it cannot be stopped.
We will not auto deduct payments from your account.
In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 48 hours, please contact your UPI service provider.
